1. Introduction
Welcome to ERYX Blades. We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our website, you agree to the practices described in this policy.
If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.
2. Information We Collect
We collect information that you voluntarily provide to us, such as your name, email address, shipping address, payment details, and any other information you choose to share when creating an account, placing an order, subscribing to our newsletter, or contacting us.
Please note: “Personal Information” under this policy does not include information that has been aggregated, anonymized, or de‑identified so that it can no longer be associated with or reasonably linked to you. We reserve the right to use and share such aggregated or de‑identified data freely for analytical, operational, or business purposes, without restriction.
We also automatically collect certain technical data (e.g., IP address, browser type, device information) through cookies and similar tracking technologies. While we respect your privacy choices, we do not currently respond to “Do Not Track” signals from browsers, except as otherwise required by applicable law. You may, however, adjust your cookie preferences through your browser settings.
3. How We Use Your Information
We use your information to:
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Process and fulfill your orders, including shipping and payment handling;
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Communicate with you about your orders, inquiries, or promotional offers;
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Improve our website, products, and customer service;
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Comply with legal obligations, resolve disputes, and enforce our agreements.
We may also use your information for our legitimate business interests, such as fraud prevention, data analysis, and system optimisation.
4. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
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Service providers (e.g., payment processors, shipping carriers, IT support) who assist us in operating our business;
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Law enforcement or regulators when required by law or to protect our rights;
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Third parties in connection with a merger, acquisition, or sale of assets (your information may be transferred as part of that transaction).
When you provide us with personal information about another individual (e.g., a gift recipient), you represent that you have obtained their consent or are otherwise authorized to do so. We encourage you to share a copy of this Privacy Policy with those persons before disclosing their information to us.
5. International Transfers
Our business operates globally. Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction. We take appropriate measures to ensure that your data is protected in accordance with this Privacy Policy and applicable law.
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the processing of your data. To exercise any such right, please contact us at support@eryxblades.com.
Please understand that these rights are not absolute – they may be limited by law or by our legitimate business interests. In certain circumstances, we may decline your request (for example, if we need to retain the data to comply with a legal obligation or to complete a transaction). If we deny your request, we will explain the reason. In addition, if you are a California resident, please note that we are not required to respond to your privacy request more than once in a calendar year, nor are we required to respond to any request that is not sent to the designated contact address above.
We may also charge a reasonable fee for providing a copy of your personal information, depending on the nature and frequency of your request and our administrative costs. We will inform you of any such fee before fulfilling your request.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to maintain your account, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period depends on the type of data and our legitimate operational needs. When we delete your personal information, it will be removed from our active databases, but it may remain in our archival records for legal, compliance, or backup purposes.
8. Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, or destruction. However, please be aware that no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your data, especially during transmission over the internet. You are also responsible for maintaining the confidentiality of your account credentials and for using up‑to‑date security software on your devices. Any transmission of information to us is at your own risk.
9. Third‑Party Links
Our website may contain links to third‑party websites, plugins, or applications that are not operated by us. We do not control and are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review the privacy policies of any third‑party websites you visit. If you choose to access such linked sites, you do so at your own risk and subject to their respective terms and policies.
10. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received such information, we will delete it promptly.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any revised version will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically. It is your sole responsibility to stay informed of any modifications – we are not obligated to provide individual notice of changes, except as required by law. Your continued use of our website after any revision constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:
Email: support@eryxblades.com
We aim to respond to all inquiries within a reasonable timeframe.