At ERYX Blades, we want your knife to arrive safely, securely, and with as little uncertainty as possible. Below you'll find everything you need to know about shipping, delivery, tracking, and what to do if something goes wrong.

Do You Offer Free Worldwide Shipping?

Yes. ERYX Blades offers free standard shipping worldwide to all destinations available at checkout.

Shipping availability may vary depending on local laws, import regulations, or carrier restrictions. If your destination is available at checkout, we are currently able to accept orders for that location.

How Long Will It Take to Receive My Order?

Most orders are processed within 3 business days after payment is successfully received.

Once shipped, delivery typically takes up to 10 business days, depending on the destination, customs clearance, and local carrier conditions.

From the date you place your order, you can generally expect your package to arrive within approximately 14 business days.

Please note that delivery times are estimates rather than guaranteed delivery dates. Customs inspections, severe weather, public holidays, carrier disruptions, or other circumstances outside our control may occasionally cause delays.

Which Shipping Carriers Do You Use?

We work with established international and local carriers to provide reliable door-to-door delivery.

Depending on your destination and local delivery network, your order may be delivered by UPS, FedEx, USPS, or another trusted local carrier.

The carrier used for your order will be determined based on your destination and the most appropriate shipping service available at the time of shipment.

How Can I Track My Order?

You don't need to worry about checking your order manually.

Once your order ships, tracking updates will automatically be sent to the email address associated with your order, allowing you to follow your package from shipment through final delivery.

Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.

If you have any questions about your shipment or tracking information, contact us at support@eryxblades.com and we'll be happy to help.

What If My Package Is Delayed or Lost?

If your tracking information has not updated for an unusual period of time, your package is significantly delayed, or you believe your shipment may be lost, please contact us at support@eryxblades.com.

Our team will review the tracking information and, when necessary, work with the carrier to investigate the shipment and help resolve the issue.

If a shipment is confirmed lost in transit, we will work with you on an appropriate resolution, which may include a replacement or refund, depending on the circumstances.

What If My Package Arrives Damaged?

If your package or knife arrives damaged, please contact us as soon as possible and include your order number and clear photos of the package and item.

We will review the issue and help arrange an appropriate solution. Please keep the original packaging until the matter has been resolved, as the carrier may require it as part of a shipping claim.

Order Changes, Cancellations, and Address Updates

If you need to change or cancel an order, or if you entered the wrong shipping address, please contact us as soon as possible at support@eryxblades.com.

We will do our best to accommodate your request if the order has not yet entered the shipping process. If you notice an address error after placing your order, please contact us immediately so we can try to update it before shipment.

Once an order has shipped, we cannot guarantee that the order can be modified, cancelled, or redirected. Additional shipping charges may apply if a package is returned because of an incorrect, incomplete, or undeliverable address. Shipped orders that need to be cancelled will instead be subject to our Return & Refund Policy.

What About Customs Duties and Import Taxes?

International customs and tax requirements vary by destination.

Depending on your country and the shipping method used, applicable duties or taxes may be included in your order or may be assessed by local customs authorities.

Customers are responsible for complying with the import requirements and applicable laws of their destination. We recommend checking local regulations before ordering if you are unsure whether a particular knife can be legally imported into your country or region.

Need Help With Your Shipment?

We're here to help.

For questions about shipping, delivery, tracking, or an existing order, contact our customer support team:

**Email: **support@eryxblades.com

Thank you for choosing ERYX Blades. We appreciate your trust in our craftsmanship and will do our best to ensure your order reaches you safely.