At ERYX Blades, we want you to feel confident in every purchase. If something isn't right, we're here to help. Below you'll find everything you need to know about returns, refunds, and damaged or defective items.

Can I Return My Knife?

Yes. You may request a return within 30 days of delivery.

For returns that are not related to a product defect, damage, or an incorrect item, you are responsible for the return shipping cost and a $7.50 return processing fee, which will be deducted from your refund.

If the return is due to a defective, damaged, or incorrectly shipped item, we will cover or reimburse reasonable return shipping costs, and no return processing fee will apply.

How Do I Start a Return?

All returns must be authorized by ERYX Blades before being sent back.

To start a return, contact us at support@eryxblades.com with:

• Your order number

• The reason for your return

• Clear photos or a short video of the knife and, when relevant, the packaging

Once your return is approved, we will provide return instructions and, when applicable, a return shipping label.

Please do not send a return without contacting us first, as unauthorized returns may delay processing.

What Condition Does My Return Need to Be In?

For returns that are not related to a defective, damaged, or incorrectly shipped item, the knife must be unused and in its original condition, with the original packaging, certificate of authenticity, and accessories included.

We understand that you may need to open the packaging to inspect your purchase. Normal changes caused by opening the original packaging — including broken seals or removed packaging stickers — will not by themselves make your return ineligible.

Likewise, damage to the original product packaging caused during shipping or delivery will not by itself make the return ineligible.

For standard returns, knives showing signs of use, sharpening, disassembly, modification, misuse, or damage that occurred after delivery may not qualify for a full refund.

These condition requirements do not apply if your knife arrived defective, damaged, or incorrectly shipped. In that case, please contact us and follow the process described below.

What If My Knife Is Defective, Damaged, or Incorrect?

If your knife arrives defective, damaged, or different from what you ordered, please contact us at support@eryxblades.com with your order number and clear photos or video showing the issue.

We will review the situation and take responsibility for providing an appropriate solution. Depending on the circumstances, this may include a replacement, refund, or another solution agreed upon with you.

For confirmed defective, damaged, or incorrectly shipped items, ERYX Blades will cover or reimburse reasonable return shipping costs, and you will not be charged a return processing fee.

When Will I Receive My Refund?

Once we receive your return, we will inspect the item to confirm its condition.

After the return is approved, your refund will be issued to your original payment method within 3 business days.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account after we issue it.

For standard returns that are not due to a defective, damaged, or incorrectly shipped item, the $7.50 return processing fee will be deducted from the refund.

European Union Right of Withdrawal

If you are located in the European Union, you generally have the right under applicable EU consumer law to withdraw from your purchase within 14 days of receiving your order, without giving a reason.

To exercise this right, contact us at support@eryxblades.com within the applicable withdrawal period.

Unless the return is due to a defective, damaged, or incorrectly shipped item, return shipping costs are your responsibility. Refunds will be handled in accordance with applicable EU consumer protection laws.

Need Help With a Return?

We're here to help.

For returns, refunds, exchanges, or questions about an order, contact our customer support team:

Email: support@eryxblades.com

Thank you for choosing ERYX Blades. We appreciate your trust in our craftsmanship.